Packaging and Posting
The next despatch date is usually displayed on the top of the website.
The majority of items that we sell are customised and therefore please allow for the customisation process to take place. We aim to despatch all orders within 2 working days of receipt and the next despatch date will be displayed on the home page.
We do not post on Weekends or Bank Holidays.
Within the UK
Postage and packing is £1.95 for the 1st item and a £3.00 for 2 or more. Therefore you will pay no more that £3.00 postage for your order.
All items mailed with the UK will normally be sent Royal Mail First Class. Royal Mail aim to deliver most First Class mail by the next working day, including Saturdays, but this is not gauranteed. Please allow up to 7 working days before making enquiries.
European buyers: Flat rate £8.50
Where possible we send European parcels by Royal Mail Airmail International Standard or Tracked and Signed For. Royal Mail aim to deliver International Signed For Airmail within three working days to Western Europe and four working days to Eastern Europe, but please allow up to 14 working days. We cannot dispatch to PO Boxes as a signature is required by Royal Mail.
For buyers outside of Europe (Flat rate £12.00)
PLEASE NOTE THAT WE NO LONGER POST TO AMERICA AND CANADA
Where possible we send international parcels using Royal Mail International Signed For. Royal Mail aim to deliver International signed for within six working days to international locations outside Europe, but please allow up to 14 working days.
Where parcels are sent Airmail International Signed For a signature is required upon receipt. We cannot dispatch to PO Boxes as a signature is required by Royal Mail and couriers.
It is the buyer’s responsibility to pay local customs fees, import tax etc. We do not falsify information on the customs form as this is illegal.
All our products are packed in vibrantly coloured paper bags or tissue paper which can be used instead of wrapping paper and are easily be recycled.
Once we have used all our current stock of plastic mailing bags they will be replaced by oxo biodegradable bags, when these bags have finished their useful life they will degrade and biodegrade within a short period of time. Both our old and new stock however may be recycled in your local supermarket at the carrier bag recycling point.
If you have any queries about the P&P please contact us.